Centrelink wait times continue to grow

Centrelink wait times have jumped again this year to 15 minutes and 44 seconds

But wait times are even longer for some lines

  • People phoning about disability, sickness or carers payments waited on average 28 minutes and 17 seconds — more than three minutes longer than the previous year.
  • People calling employment hotlines were typically on hold for 30 minutes and 21 seconds — up by about five minutes.
  • Young people and students dialling Centrelink waited on average 31 minutes and 15 seconds — an increase of nearly six minutes.

Additionally last year 55 million calls to Centrelink went unanswered.

Read more here.


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