Centrelink wait times have jumped again this year to 15 minutes and 44 seconds
But wait times are even longer for some lines
- People phoning about disability, sickness or carers payments waited on average 28 minutes and 17 seconds — more than three minutes longer than the previous year.
- People calling employment hotlines were typically on hold for 30 minutes and 21 seconds — up by about five minutes.
- Young people and students dialling Centrelink waited on average 31 minutes and 15 seconds — an increase of nearly six minutes.
Additionally last year 55 million calls to Centrelink went unanswered.
Read more here.
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